Support
Frequently Asked Questions
Getting Started
How do I save a link?
Drag and drop links into WaypointHub, use the Share Extension from Safari or any app, or type/paste URLs in the Quick Add section at the bottom. Portals are created automatically with the site's name and icon.
How do I create a constellation?
Tap the + button in the bottom toolbar to create a new constellation. You can also tap the constellation icon on the left to open the constellation manager.
How do I use the Share Extension?
Tap the Share button in Safari or any app, then select WaypointHub. The link saves as a new portal automatically.
How do I save iCloud links?
Update the file's share settings first (Share → Copy Link), then paste into WaypointHub. Or use the default iCloud portals to open apps like Notes and Files directly.
Purchases & Subscriptions
What's the difference between Monthly and Lifetime?
Monthly ($2.99/month) offers flexibility to cancel anytime. Lifetime ($9.99 one-time) unlocks everything forever. Both include all features and future updates.
How do I restore my purchases?
Go to Settings (gear icon) and tap 'Restore Purchases'. Make sure you're signed in with the same Apple ID used for the original purchase.
How do I cancel my subscription?
Go to your device Settings → [Your Name] → Subscriptions → WaypointHub → Cancel. You'll have access until the end of your billing period.
Organizing & Managing
How do I add portals to a constellation?
Select a constellation in the bottom toolbar. Use Quick Add to toggle new links directly into the active constellation, or click and hold any portal to add it.
How do I reorder portals or constellations?
Click and hold on a constellation → Edit Constellation. Drag and drop to reorder portals within it, or reorder constellations at the top of the edit menu.
How do I delete a portal?
Click and hold on any portal to open the actions menu, then select delete.
How do I delete a constellation?
Click and hold on the constellation → Edit Constellation → Delete at the bottom of the edit window.
What are Favorites?
Pin your most-used portals to Favorites. Favorited portals appear at the top of any view (All or Constellations) for quick access.
Data & Storage
Where is my data stored?
Your portals and constellations are stored locally on your device. Cross-device sync is not currently available but may be added in a future update.
Troubleshooting
A portal won't open. What should I do?
Force quit the destination app and try again. If it still doesn't work, test the URL in Safari to make sure it's valid.
The menu keeps disappearing. How do I fix it?
Auto-Collapse is enabled. Menus hide after 8 seconds when this is on. Strip Mode also triggers auto-collapse. Turn it off in Settings → Ornaments.
What is Invisibility Mode?
Hides the main window while keeping menus visible. Creates a minimal floating interface that stays out of your way. Requires a paid subscription.
What are the view modes?
List View shows portals in a scrollable list. Grid View displays them as cards. Switch between them with the view toggle button.
Why can't I see my portals?
Check your filter. If a constellation is selected, you'll only see portals in that group. Tap 'All' to see everything.
Can't find what you're looking for? Reach out on X: @waypointhub
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